A fresh start for your property
Changing property managers starts with a clear plan.
If you are considering a change, tell us what you would like to improve. We will explain how we work and the proposed handover, so you can decide with a clear understanding of the next steps.
Before you decide
Start with what matters to you.
Every owner has different priorities. We take time to understand your property, your current arrangements and what you need from the person managing it.
Your priorities
Whether it is communication, maintenance follow-through or clearer reporting, tell us where you would like more support. We explain how our service would address those priorities.
Your current arrangements
We review the management agreement and relevant tenancy information with you, so the proposed timing and responsibilities are clear before you make a decision.
A considered handover
Once appointed, we can coordinate records, keys, outstanding matters and tenant communication with the outgoing agent. The handover plan is discussed with you first.
Throughout the tenancy
Know what is happening with your property.
Our property management service brings the day-to-day work together, with clear updates when your input or a decision is needed.
Tenant selection
Application review, supporting information and reference checks before a recommendation is made.
Rent & arrears
Rent monitoring and timely follow-up when a payment falls behind.
Routine inspections
Photo-based reporting to help you see how the property is being maintained.
Maintenance
Assessment of reported issues, coordination of trades and owner communication about the next steps.
Owner communication
Practical explanations of the issue, the options and the decision required.
The handover process
Clear steps, from the first conversation.
We explain what information is needed, who will handle each step and how the proposed timing fits your existing arrangements.
Discuss Changing ManagersDiscuss your priorities
Share the property address, current tenancy situation and the service you are looking for.
Review the arrangement
We review the management agreement and relevant tenancy information with you, including the proposed timing.
Coordinate the handover
Once appointed, we can coordinate with the outgoing agent on records, keys and tenant communication.
Owner questions
Before you change property managers.
What do you need to discuss a change of manager?
Start with your contact details, the property address and a brief description of what you would like to improve. Your current management agreement and tenancy information will help us explain a proposed handover.
Can I discuss changing managers while my property is tenanted?
Yes. We can review the current management and tenancy arrangements with you and explain the proposed transition. Timing and any notice or cost considerations depend on the existing agreement and circumstances.
Who contacts the current managing agent?
Once Dux is appointed and the approach is agreed with you, we can coordinate the handover with the outgoing agent. We clarify the steps and responsibilities before proceeding.
Can you help if I live away from my property?
Yes. We can communicate by phone and email, and discuss a practical way to keep you informed when a decision is needed.
How do I find out about fees?
Ask us for a written proposal for your property. We can explain the management, letting and other applicable charges, including GST, before you decide.
Will I receive inspection reports?
Yes. Routine inspections include photo-based reporting so you can review the property’s condition and any items identified for attention.
Illustrative service scenario · Handover
Thinking of switching managers while your property is tenanted?
When considering a change, owners often want to know how the existing tenancy will continue, who will collect the rent and whether they need to coordinate with their current agent.
We would first review the management agreement and tenancy arrangements, then explain the handover steps. With your authority, we would coordinate the transfer of tenancy documents, rent records, bond details, keys and outstanding matters, and make sure the tenant understands the new contact and payment arrangements.
You can understand the process before deciding and stay informed as the handover progresses.
This scenario illustrates the service process. Arrangements depend on the property, management agreement and applicable requirements.
Your next step
Ready to discuss a change?
Tell us about your property and what you need from its management. We will talk through the service and proposed next steps with you.